The world needs more Intrepid people: As a Product Coordinator with Intrepid, you’ll provide administrative support to the Global Product team including trip and hotel changes, setting trip departure dates and updating systems. You’ll collaborate with suppliers, Sales and DMC teams to ensure accurate customer information.
In this diverse role, you’ll handle varied tasks such as loading a range of trip products across systems, maintaining trip notes, pricing and booking messages. You’ll also contribute to achieving amazing customer satisfaction and sales across our Intrepid brands. Most importantly, you’ll help us deliver the highest quality trips for our customers!
This is a full-time permanent position, where you will work in our office in Colombo, Sri Lanka. To provide the best experience for our people, this role would operate in our office with the opportunity to work from home on occasion.
Some of the experience you’ll bring may include:
- Minimum 2 years’ experience in a similar role, preferably in the travel industry
- Excellent English communication skills
- Experience working with a range of different booking/ content management systems
- Good knowledge of Microsoft Office suite
- Experience with maintaining process documents and training manuals
- Exceptional administration and problem-solving skills coupled with strong attention to detail
You’ll also love working in a team and take ownership of situations when needed, ensuring the best customer experience all along!
Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.
Rewarding and developing our people is important to us, some of our work perks include:
• Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip's
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family
We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.
At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.
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