IT Operation Automation Engineer

Job description

Key responsibilities & Accountabilities

Lead continuous Improvement initiatives by encouraging idea generation and collaboration across teams to identify ways in which we can improve our Technology services.

Design, build, and implement automation solutions using Robotic Process Automation (RPA) technologies including Microsoft Power Platform and others

Develop, and maintain scripts to automate routine IT administration tasks and reduce manual efforts using PowerShell, Python and others

Improve Service Delivery by engaging in project planning to understand project scope, objectives and deliverables

Ensure alignment of project goals with service operational requirements and customer experience

Support Project Delivery by making sure automation and Self-service options are explored and implemented wherever possible.

Lead projects as required, from design to deployment to handover

Stay current on industry trends and best practices for Automation and AI technologies

Ensure that Automated solutions follow best practices including security and data protection

Research Automation and AI technologies that could further enhance our Service Delivery capabilities and run experiments to trial them.

Salesforce administration (desirable)

Knowledge share with the wider team and produce documentation

Qualification

Skills & Ability

Strong experience with continued service improvement

Experience with delivery of IT services to a large corporation

Strong technical ability with Robotic Process Automation (RPA) technologies including Microsoft Power Platform and others

Experience in administration of ITSM systems and implementation of Artificial Intelligence technologies

A desire to strive for continuous improvement.

Well versed in Microsoft applications and services

Strong attention to detail

Strong experience in project delivery methodology