Systems Support Engineer

As the largest travel B Corp globally Intrepid creates positive change through the joy of travel by offering sustainable, experience-rich travel and providing the best travel experiences ever, for both the people and the planet  

Travel to us is a force for good and we want to be the best travel company not just in the world, but for the world. So, let’s change the way we all see the world, together as now more than ever, the world needs Intrepid people. 

The Position

As a Systems Support Engineer at Intrepid, you will balance systems engineering & end-user support tasks with routine administration. This is a dynamic, fast-paced environment where you will work cross-functionally with other tech professionals to build robust support. 

This is a permanent full-time position based in Colombo, we believe vaccines play a critical role in the safe return of travel. To ensure our workplaces are safe, we require proof of Covid-19 vaccination when you work from an Intrepid office, attend company events or travel on trips. 

No two days are the same but some of the tasks you’ll take the lead on are: 

• Providing technical solutions by providing end-user support and prioritizing issues 
• Performing diagnosis of system and software components to identify root cause and acting or recommending corrective action for resolution.  
• Work on the different technologies/product and troubleshoot, diagnose, and resolve complex technical issues. 
• Act as the Shift lead in the shift and take ownership to ensure that the shift is run smoothly. 
• Mentor and train associate engineers on best practices and troubleshooting, and automation. 

Some of the experience you’ll bring with you is: 

• Bachelor’s degree in Computer Science from a recognized University. 
• 3-4 Years of experience in a supporting role in a Help desk environment. 
• Strong understanding of ITIL framework (Incident /Problem and change management process) 
• Exposure to Cloud Environment and hand on experience in Windows client and server operating systems such as Windows 10 and server 2012/2016 and 2019 is highly regarded 

You’ll have exceptional organisation skills to handle a variety of tasks, but most importantly you will share in Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility.    

What it’s like to work for Intrepid:

Our team reflects the diversity of our customers and the communities we visit, our people are comprised of 58 nationalities in 46 countries and Intrepid recognizes that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nation People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions.   

In addition to the above, some of our other benefits include: 

• Flexible work arrangements, we’ll work with you to ensure you keep your work-life balance  
• Experience Intrepid yourself with an extra week of leave and a free trip every year! Plus, further travel discounts for you, your family, and close friends!  
• E-learning, professional development, with diverse global career opportunities  
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family    

If you exist to inspire, create, share and lead in what you do, then Intrepid Travel wants to hear from you, we encourage you not to delay your application as we may close advertising early if the right person is identified.